111bet Privacy Policy – Your Personal Data Protection

1Personal Information We Collect

In operating the 111bet betting platform, we collect several categories of personal information to enable us to provide services that are safe, fast, and tailored to your needs. The following is the information we collect:

1.1 Registration Information

When you register a 111bet account, we collect the following information:

• Full name — as stated on your identity card or passport
• Email address — used for account communications and transaction notifications
• Mobile phone number — for two-factor authentication and critical communications
• Date of birth — to verify that you meet the minimum age requirement of 18 years
• Password — stored in a hashed format that cannot be reversed
• Country of residence — for compliance with the laws of the relevant jurisdiction

1.2 Identity Verification (KYC) Information

To comply with anti-money laundering (AML) requirements and verify your identity before your first withdrawal is processed, we collect:

• A valid copy of your Malaysian identity card (MyKad) or passport
• Proof of current address such as a utility bill or bank statement (not older than 3 months)
• Selfie with identity document (if required for specific cases)

1.3 Financial Information

To process your deposits and withdrawals, we record transaction details including the payment method used, bank account number (in masked form — only the last 4 digits shown), deposit and withdrawal history, as well as your account balance and bonus records.

1.4 Platform Usage Information

We also automatically record technical data when you use our platform, including IP address, device type and version, operating system and web browser, pages visited within the platform, session time and duration, as well as game and betting records.

2How We Collect Your Data

Your personal data is collected through the following channels:

• Directly from you — through registration forms, the KYC process, customer support communications, and account profile updates
• Automatically — via cookies, server logs, and tracking technologies when you browse or use our platform
• Trusted Third Parties — including payment processors for transaction verification, and identity verification service providers for the KYC process
• Public sources — in certain cases such as security investigations, we may review publicly available information related to your account

3Purpose of Personal Data Use

Every piece of data we collect is used solely for legitimate and identified purposes. The following table outlines the purposes of data use along with the relevant legal basis:

4Sharing Information with Third Parties

111bet does not sell, rent, or transfer your personal data to third parties for their own marketing purposes. However, in certain situations, we may share your information with the following parties:

4.1 Service Providers

We work with trusted third-party service providers to support platform operations, including payment processors for handling deposit and withdrawal transactions, KYC service providers for identity verification, cloud computing providers for secure server infrastructure, and analytics providers for understanding platform usage patterns to drive improvements.

All these service providers are bound by strict confidentiality agreements and are only permitted to use your data for the purposes we have specified.

4.2 Legal and Regulatory Requirements

We may disclose your information to government authorities or regulatory bodies when required by law, including in cases of financial crime investigations, valid court orders, or anti-money laundering (AML) compliance requirements.

4.3 Business Transfers

In the event of a merger, acquisition, or transfer of company assets, your personal data may be transferred as part of that transaction. You will be notified in advance via your registered email before any such transfer takes place.

5Your Personal Data Security

111bet invests seriously in security infrastructure to protect your data from unauthorized access, loss, or misuse. The security measures we have implemented include:

• 256-bit SSL/TLS Encryption for all data transmitted between your device and our servers
• AES-256 Encryption for data stored in our database
• Two-factor authentication (2FA) for account access and critical transactions
• 24/7 Monitoring by our cybersecurity team to detect suspicious activity
• Penetration testing (penetration testing) periodically by independent third parties
• Strict Internal Access Controls — only authorised personnel may access sensitive player data
• Encrypted data backups automatically and periodically

6Data Retention Period

111bet retains your personal data for as long as your account is active and for the period necessary to fulfill the purposes stated in this Privacy Policy. Specifically:

• Active account data — retained for the duration that your account remains active on the platform
• Financial Transaction Records — retained for a minimum of 7 years to comply with AML and accounting legal requirements
• KYC Documents — retained for 5 years after account closure or end of business relationship
• Customer Support Communication Logs — retained for 3 years for reference and dispute resolution purposes
• Cookie and analytics data — retained for between 30 days and 2 years depending on the cookie type

Once the retention period has ended, your data will be securely deleted or anonymised so that it can no longer be associated with you.

7Cookie Policy

111bet uses cookies and similar tracking technologies to enhance the user experience, understand usage behavior, and ensure platform security. The following are the types of cookies we use:

You can manage cookie settings through your web browser preferences. Please note that disabling essential cookies may affect platform functionality and your gaming experience.

8Your Rights Regarding Personal Data

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and 111bet's internal policies, you have the following rights regarding your personal data:

To exercise any of the rights above, contact our privacy team via live chat on the platform or by email at the address listed in the "Contact Us" section. We will acknowledge your request within 2 business days and endeavour to resolve it within 14 business days.

9Children's Privacy

The 111bet platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data from minors. Should we discover that a minor's personal data has been collected without our knowledge, we will take immediate action to delete that data and close the account in question.

If you are a parent or guardian and believe your underage child has registered an account on our platform, please contact us immediately so we can take the appropriate action.

10Privacy Policy Amendments

111bet reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or platform improvements. You will be notified of any significant amendments via:

• Email notification to your registered email address at least 7 days before the amendment takes effect
• A prominent in-platform notice when you first log in after an amendment is made
• Update of the "Last Updated" date at the top of this page

Continued use of the platform after an amendment takes effect will be considered your acceptance of the revised policy. If you do not agree with the changes, please stop using the platform and contact us to proceed with account closure.

11Contact Us Regarding Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by 111bet, please contact our privacy team through the following channels:

Our typical response time is within 2 business days for general enquiries and 14 business days for formal personal data rights requests.